FAQs

We serve all areas in Greater Houston, Texas. Please refer to our service area page to see if your town is listed. If it isn’t, contact us to see if our services are available in your area.

Yes. If you suspect a propane leak, contact us by phone right away.

Propane is sometimes referred to as liquefied petroleum gas, LP gas, or LPG. It is produced from either natural gas processing or crude oil refining. It is nontoxic, colorless and virtually odorless, but for your protection, an odor is added so it can be easily detected when necessary.

Propane is a non-toxic, non-poisonous, safe, reliable, and clean energy source that poses zero threats to soil or groundwater. Understanding how to properly use and store propane, as well as how to detect warning signs of a gas leak can significantly reduce the risk of a propane-related hazard in your home.

One of the safety features of propane is its unique smell: rotten eggs, a skunk’s spray or a dead animal. Ethyl mercaptan, a sulfur-based compound, is added to propane so that it can be detected when propane is in use. If you smell gas, immediately evacuate everyone from your home and call us.

Your tank gauge is located on the top of the tank, usually under a liftable hood. (Note: Please be careful when you lift the hood; insects sometimes nest there.) Please place a propane delivery order when your gauge reaches no less than 30% full.

Propane is a versatile fuel that has many applications both inside and outside your home. Some common propane powered appliances are furnaces, boilers, water heaters, fireplaces, cooking stove, gas grills, space heaters, clothes dryers, generators, pool heaters, and more.

As a burned fuel, propane meets all clean air energy standards put forth by the Environmental Protection Agency (EPA), making it safe and environmentally friendly. Plus, most propane is produced domestically, which means it is reliable and supports the US economy.

When you sign up for our Tank-Monitored AutoFill program, we will monitor your propane levels and make deliveries when your tank is due. We handle it for you, so you can stay worry-free and comfortable.

If you’re not enrolled in Tank-Monitored AutoFill, and you’re monitoring your own levels of propane, please request delivery when your tank is no lower than 30% full. If you’d like us to handle your propane tank monitoring, sign up for our autofill option. We’ll monitor your tank levels and refill your tank automatically when it’s time.

Your propane is delivered and stored in liquid form. Propane liquid, for example, will expand (become a gas) nearly 17 times more than water over the same temperature increase. As a result, tanks and cylinders are never completely filled with propane liquid. Tanks are filled to about 80 to 85 percent of their capacity. This leaves a space above the liquid, which allows the propane liquid to expand freely due to changes in temperature.